Contact Us
Handling of submitted information
Whatever you type into the contact form stays within the review team that operates this website. The message lands in a private inbox that only the editorial staff can access; it is not forwarded to Rolletto or to any affiliate partner, and it is not published anywhere on the site. The details you provide are used solely to respond to your enquiry and to improve the accuracy of the content you see here.
Information is retained only as long as necessary to deal with your message and to keep a record of any corrections that result from it. Once the exchange is closed, the correspondence is deleted or anonymised so that it cannot be traced back to you. No part of your message is sold, rented or shared with third parties for marketing purposes.
Feedback about the website
Comments that point out errors, outdated bonus terms or broken information carry particular weight with the editorial team. When you flag a mistake, the relevant page is checked against current operator conditions, and the correction is applied if the discrepancy is confirmed. Suggestions about missing topics or unclear sections are logged and reviewed during the next content update cycle.
Criticism is treated as a working document rather than a complaint. The team reads every message with the assumption that the reader has spotted something the editors missed, and replies acknowledge whether the point will be actioned or why it will not be.
Crafting a useful message
To get a precise answer, state the subject of your enquiry in the first line and include the specific page or game title you are referring to. For bonus-related questions, name the promotion exactly as it appears on the site and describe the step where the terms become unclear. For withdrawal or verification queries, describe the stage you have reached without including account numbers, passwords or any sensitive login data.
Mentioning the date when you encountered the issue helps the team identify whether a page has changed since your visit. If you are reporting an error, quote the sentence you believe is wrong and, where possible, say what you expected to see instead. Messages that arrive without context take longer to resolve, so a single sentence explaining your situation is usually enough to move the enquiry forward.
- Name the relevant page, game or promotion in the first sentence.
- Describe the problem in your own words; do not paste long blocks of terms and conditions.
- Leave out personal identifiers beyond your name and reply address.